Introduction

We are dedicated to protecting the privacy of our website visitors, users of our services, individual customers, and customer personnel.

This policy is relevant when we manage personal data as a data controller for these individuals. This means we determine how and why this personal data is processed.

Our website has privacy settings that influence how we handle your personal data. By using these settings, you can indicate your preferences for receiving marketing communications and limit how your personal data is collected, shared, and published.

We employ cookies on our website. For cookies that are not strictly necessary for providing our website and services, we will seek your consent when you initially visit our site.

Personal Data We Collect

We've outlined the main types of personal data we handle in this section. If we didn't get this data directly from you, we'll also tell you where we got it from.

We might process data that helps us reach out to you (referred to as "contact data"). This can include your name, email, phone number, postal address, and social media identifiers. The source of this data can be you or your employer. If you use a social media account to log into our website, we'll get some contact data from that account.

We may also process information linked to your website user account (called "account data"). This could include your account ID, name, email, business name, account creation/modification dates, website settings, and marketing choices. You or your employer mainly provide this data, though our website might generate some parts of it. If you use a social media account to log in, we'll gather account data from that platform.

When you make transactions like buying things on our site, we might process details about those transactions ("transaction data"). This can cover your name, contact info, payment card specifics, and transaction details. You or our payment services provider give us this data.

Any communication you send us or we send you could be processed ("communication data"). This includes the actual content and related metadata of the communication. Our website will create metadata for communication through its contact forms.

We could process information about how you use our site and services ("usage data"). This might involve your IP address, location, browser type, operating system, where you came from (referral source), time spent on our site, pages viewed, how you navigate the site, and patterns in your service use (like when and how often). We get this from our analytics tracking system.

Purposes of Processing and Legal Bases

Here, we've outlined why we might process your personal data and the legal reasons for doing so.

Operations: We process your personal data for operating our website, fulfilling orders, providing services, supplying goods, creating invoices, and credit control. We do this because it's necessary for our legitimate interests in managing our business properly or performing a contract with you.

Publications: If you've given us account data, we might publish it on our website or through our services as you've instructed. This is based on your consent or our legitimate interests in publishing content as part of our normal operations or performing a contract with you.

Relationships and Communications: We process contact, account, transaction, and communication data for managing relationships, communicating with you (excluding direct marketing), providing support, and handling complaints. We do this because of our legitimate interests in maintaining relationships, proper administration, and communication.

Direct Marketing: Contact, account, and transaction data might be used for creating and sending marketing communications. This is based on your consent or our legitimate interests in promoting our business and sharing offers.

Research and Analysis: Usage and transaction data could be processed for researching and analyzing how our website, services, and business are used. This is based on your consent or our legitimate interests in monitoring, improving, and securing our operations.

Record Keeping: Your personal data may be used for creating and maintaining databases, backups, and business records. We do this as part of our legitimate interests to manage our business according to this policy.

Security: We might process your personal data to ensure security, prevent fraud, and deter criminal activity. This is based on our legitimate interests in safeguarding our business, services, and website, as well as protecting others.

Risk Management: Your personal data could be processed to prevent risks, or seek professional advice. We do this because it's in our legitimate interests to protect our business against risks.

Legal Claims: Your personal data might be processed for establishing, exercising, or defending legal claims. This is based on our legitimate interests in asserting legal rights.

Legal Compliance and Vital Interests: We may process your personal data to comply with legal obligations or protect vital interests. This is based on the necessity of legal compliance or protecting vital interests.

Providing Your Personal Data to Others

We might share your personal data under the following circumstances:

  • We could share your personal data with our insurers and professional advisers to manage risks, get insurance coverage, or seek professional advice.

  • Your personal data stored on our website database will be on the servers of our hosting service providers.

  • We might share specific categories of personal data with our suppliers or subcontractors for necessary purposes.

  • Financial transactions for our website and services could be managed by our payment services providers (PSPs). We only share transaction data as needed for processing payments, and refunds, and addressing related issues.

  • Apart from the mentioned disclosures, we might share your personal data when it's required by law or to protect vital interests. We could also share it for legal claims in court proceedings or administrative procedures.

Retaining and Deleting Personal Data

We won't keep personal data longer than necessary for its purpose.

Your Rights

We want to make you aware of your rights under data protection law:

  • Access: You can request copies of your data.

  • Rectification: If your personal data is wrong or incomplete, you can ask us to correct it.

  • Erasure: You can ask us to delete your personal data.

  • Restriction: You have the right to limit the processing of your personal data.

  • Objection: If you disagree with how we process your personal data, you can object.

  • Data Portability: You can ask us to move your personal data to another organization or to you.

  • Complaint: If you're unhappy with our data processing, you can complain to a supervisory authority.

  • Withdraw Consent: If our processing relies on your consent, you can withdraw it.

About Cookies

We want to explain cookies to you:

  • What's a Cookie: A cookie is a small file with a unique identifier (a string of letters and numbers) that a web server sends to your browser. The browser stores this file. Whenever you request a page from the server, the identifier is sent back.

  • Types of Cookies: There are two types:

    • "Persistent" cookies stay in your browser until their expiry date or until you delete them.
    • "Session" cookies expire when you close your browser after the session.

  • Personal Data and Cookies: Cookies don't generally include information that identifies you. However, the personal data we have about you might be linked to the information in cookies.

Cookies We Us

We employ cookies for various reasons:

  • Authentication and Status: We use cookies to recognize you during your visit, as you navigate, and to determine if you're logged in.

  • Shopping Cart: Cookies maintain your shopping cart's state as you navigate.

  • Personalization: Cookies store your preferences to personalize our site for you.

  • Security: Cookies play a role in securing user accounts, preventing unauthorized login attempts, and protecting our website.

  • Advertising: Cookies assist in displaying relevant advertisements for you.

  • Analysis: Cookies help us analyze how our website and services are used and their performance.

  • Cookie Consent: Cookies store your preferences about using cookies in general.

Cookies Used by Our Service Providers

Our service providers also use cookies that might be stored on your computer when you visit our website.

We use Google Analytics, which employs cookies to gather information about how our website is used. This data helps create reports on website usage. To know more about Google's information usage, visit Google's privacy page and review their privacy policy.

Managing Cookies

You have the ability to control cookies:

  • Blocking all cookies might impact your experience on many websites.

  • If you block cookies, you might lose access to some features on our website.

Amendments

We might make changes to this policy:

  • We'll update this policy on our website when we do.

  • It's a good idea to revisit this page now and then to make sure you're comfortable with any changes.

  • We may let you know about significant changes to this policy via email.

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